Training - FAQs and Troubleshooting

How do I access the training?

Log in to the agent console and click on the 'Training' tab at the top, next to 'Resources'.

Why do I need to complete training?

Simply put, we have a legal requirement to ensure all our partners complete up-to-date product and compliance training. Completing the online modules and receiving your certificates of completion, serves as recognition that you understand our products and how to sell them.

Completing the compliance training also means you are up-to-date with changes to legislation that affects you (as a distributor) and your travellers (as customers).

Not to worry, we've made the modules interactive and simple to use. You won't have to scroll through pages and pages of text.

Who needs to complete the training?

All agents who sell travel insurance products are required to complete training in order to meet compliance requirements.

How long does the training take?

Each module takes around 10 minutes to complete. You can always save your progress and come back to it later. Just make sure you click the green X in the top right hand corner, instead of closing the browser window.

What happens if my training is overdue?

If you have incomplete training, you will receive a notification on your home page alerting you to the approaching deadline. The system will enforce a 30 day timeframe to complete modules, before restricting quoting and selling functions are limited.

If you miss the deadline, you’ll still be able to log in and complete your training (no additional passwords to remember!), but the system will automatically restrict sales functions. Once any overdue training has been completed, full functionality will be restored within approximately 15 minutes from completion.

Important: individuals with training over 60 days outstanding may find they cannot access the website. They will need to contact our Agent Assistance Centre to reactivate their login.