Medical Screenings - getting started.

Customers can complete a SureSave Medical Screening online or over the phone.

For customers who may not have an email address and wish to complete a screening over the phone we request they call through to our medical screening team on 1300 763 872.

To start the screening process online or over the phone the customers will need to complete a three point identity check - This is based on the personal details entered in at the quoting stage.

For Secondary Travellers who wish to complete their own screeing online they can enter in their personal details, provided all of these details were entered into the system at the quoting stage (First Name, Last Name, DOB and Email). Alternatively, they can access using the personal details of the Primary policy holder.  

For Dependents who wish to complete their own screening online, we recommend they enter the personal details relating to the primary policy holder, however either of the policy holders details should access the site (provided they have been provided at quoting stage).

The below outlines what a customer needs to know prior to completing an screening for pre-existing medical cover.

About Your Application for Existing Medical Cover

1.    Make a list of your Existing Medical Conditions

Make sure you have included all of your existing medical conditions on your list. If you are unsure of the name of any of your conditions, check with your doctor firstl. As it's easy to miss something, here are some questions to prompt you:

Are you taking prescribed medication for any condition(s)?

If so, make sure you know the name of the condition(s) that you are taking any prescribed medication for. We need to know the name of the condition rather than the medication in most cases.

Have you had any operations?

If you have had an operation for anything, you need to know the name of the underlying condition. For example, if you have had a heart by-pass operation, we need to know the name of the heart condition that led to you having the operation.

Have you got any existing medical conditions that are 'under control'?

Common examples of this are High Blood Pressure and Diabetes. Even if your existing medical condition is controlled by medication, diet or some other form of treatment, failure to disclose it may mean that it is not covered under your policy.

2.    Make sure you have your SureSave Quote Number with you.

3.   Choose how you wish to complete the Medical Screening

  • Call SureSave Monday-Friday 9.00am-7pm (AEST) on 1300 763 872

  • Complete online at or with your travel agent.

As you are seeking insurance cover for an existing medical condition(s), SureSave needs to undertake a thorough assessment of your health. This assessment will allow us to determine whether your condition(s) can be insured, and if so what terms, conditions and limitations (if any) may apply and the amount of any additional premium to be paid.

How does the Assessment work?

On average it takes less than 10 minutes to complete an assessment. During the assessment we need to ask you a series of simple questions about your existing medical condition(s) and your general health. The good news is that you will not require any doctors' certificates, but you will need to be familiar with your health issues.

Your Duty of Disclosure

Before you enter into, vary or extend an insurance contract, you have a duty of disclosure under the Insurance Contracts Act 1984. When we ask you questions that are relevant to our decision to insure you and on what terms, you must tell us anything that you know and that a reasonable person in the circumstances would include in answering the questions. When amending or extending your contract of insurance, we will ask you specific questions about any change in your circumstances. You must tell us about any change to something you have previously told us otherwise you will be taken to have told us that there is no change. You have this duty until we agree to insure, amend or extend the contract. If you do not tell us anything you are required to tell us or provide false information, we may cancel your contract or refuse to pay or reduce the amount we will pay you if you make a claim.